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Terms and Conditions
Price policy
Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website, at the time that we receive your application, save in the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14 days approval, in new condition.
We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).
Price Policy on clearance/sale prices
In some instances items may have been sold at their original prices on the website or in the catalogue of one of our Scotts & Co. sister companies and items may not be necessarily have ever sold previously on this company's website. Details of all the Scotts & Co. brands are available on request.
We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.
Where we detail price reductions on our web-site the following pricing policy shall apply: The 'WAS' price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the 'WAS' price during the last 12 months but, unless otherwise indicated, the 'NOW' price shown is the lowest price at which item has been offered by us. Details of intervening prices are available on request. In all cases the 'WAS' price will have applied for a continuous period of 28 days or more.
Clearance and Promotions
Clearance products and promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Scotts & Co. at any time. We reserve the right to cancel a promotion/reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
Payment Policy
If you are paying by credit or debit card, please note that your card will only be debited as your individual items are despatched.
Cancellation
Under the Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund, apart from items personalised to you. Personalised products are bespoke and made your satisfaction, should you wish to cancel a personalised order whilst we will endeavour to do so, an item may already be in the process of personalisation and cancellations may not be possible. Although we will endeavour to effect your cancellation, if an item has already reached our dispatch channels and it is too late to cancel, we ask that you return the item(s) to us after you have received them.
Returns Policy
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging together with proof of purchase. Personalised and perishable items may not be returned unless faulty. This does not affect your statutory rights.
The company does not pay return postage. Returned parcels remain the customer's responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued over £30. Any items received damaged must be notified by telephone within 5 days of receipt.
Order Acceptance
We may not be able to accept your order, or part of your order, due to one of the following reasons:
- Authorisation of your payment failed
- We made a pricing or product description error
- Payments and taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Amex and (Maestro) Switch. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
Personalised Champagne
Please call our customer enquiries on 0871 223 3777* if you have a query about returning champagne. Please note that we cannot accept returns without prior notification (*Calls are charged at 10 pence per minute, plus network extras. Charges from mobiles may vary. Calls may be monitored and recorded for training purposes). All champagnes are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd. We cannot print any personalisation deemed offensive. Under the licensing act of 1964 and 1976, it is an offence for any person under the age of 18 to buy, or attempt to buy, alcoholic liquor. Date of birth must be provided at the time of ordering as proof of age. We reserve the right to refuse to supply any individual or company. All products shown are subject to availability. Vintages, labels and closures may vary. Please note all bottles are 75cl unless stated otherwise. Visit www.drinkaware.co.uk for further information.
Fraudulent activity
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer and limitations of liability
Bloom does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and, save as provided above, neither Bloom, nor any associated company, shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bloom or any of its members, agents, directors or employees or otherwise) for any indirect special or consequential loss or damage, (including but not limited to loss of profit or loss of saving) costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Bloom and any other associated company of Bloom, as if references to Bloom included references to each such associated company.
While Bloom uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bloom will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Bloom takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Bloom will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bloom does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bloom.
The entire liability of Bloom under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Bloom will not be liable to you or be deemed to be in breach of the contract by the reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Bloom may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions, except with the specific permission in writing of Bloom.
No party who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered of Bloom or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work of part, or all, of the material available on this website in any form is prohibited, save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Bloom. Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Bloom
Cotswold House
1 Crompton Road
Groundwell
Wiltshire
SN25 5AW
Company Registration Number: 02548299
Vat Registration Number: 682 0413 53
Gift Cards
Once activated, gift cards can be used as full or part payment for merchandise from any company within the Scotts & Co. family (www.scottsandco.com).
Gift cards can be redeemed by post, by phone and in store*
No change will be given but any remaining balance can be applied to future purchases. This card is not redeemable for cash.
Once activated, this gift card will expire after 24 months and any unused balance will be forfeited.
The balance of this gift card can be checked in store*
Refunds will not be given for purchases of gift cards.
This is not a credit, debit, store or cheque guarantee card. Please treat it like cash. The card and any unused balance on it cannot be replaced if lost, stolen or damaged.
All refunds and exchanges of goods purchased with a Scotts & Co. gift card will be processed in accordance with our standard refund policy. This does not affect your statutory rights.
Scotts & Co. reserve the right to add to or amend these terms and conditions when necessary. Reasonable notice will be given where possible.
Please retain this card until you are completely satisfied with all your purchases in case a refund is necessary.
*Excluding our clearance store in Groundwell
Waste Electrical and Electronic Equipment (WEEE) Regulations
On 1 July 2007 the Waste Electrical and Electronic Equipment (WEEE) Regulations were implemented in the UK in order to protect our environment. Along with other retailers, Scotts & Co. have joined the Distributor Take-Back Scheme (DTS) which will allow you to deposit your old electrical/electronic items, free of charge, to recycling points set up around the country.
Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately we cannot accept electrical items back for recycling. Instead Scotts & Co. has contributed to the funding of an alternative network of UK recycling facilities as stated above.
Waste Battery Regulations
Under the Waste Battery Regulations, Scotts & Co. are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person.
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk.
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