Customer Services

Customer Satisfaction Guaranteed
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging together with proof of purchase. Personalised and perishable items, may not be returned unless faulty. This does not affect your statutory rights.

Please note, if you are returning alcohol you must call customer enquiries on *– 0871 855 5051. We cannot accept returns without prior notification
* Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher. Calls may be recorded for training purposes.

Candle Safety
If you are purchasing candle products, please click here to read our safety guidelines

Delivery Policy
We expect to deliver most items within 10 days. We do however ask you to allow 14-28 days for delivery.  Some items will be dispatched from our own warehouse within 7 days, but other items will be sent to you directly by one of our specialist suppliers.

Our standard rate for Postage & Packing (P&P) is £4.95 per order no matter how many items you order. The standard delivery charge for N.Ireland, the Scottish Highlands and UK islands is £6.95. Regrettably we are unable to export to Eire.

We can now deliver to the Channel Islands (with the exception of Jersey) but are obliged to levy administration charge equivalent to the amount of VAT that would otherwise be refunded. Unfortunately due to the recent Jersey Goods and Services Tax in place we are unable to produce the necessary documentation required by the Jersey Tax Office and therefore reluctantly have had to temporarily suspend deliveries to Jersey.

Regrettably we are unable to export to Eire.

Any items received damaged must be notified within 5 days of receipt.

As a security measure, when ordering for the first time we ask that the delivery address and billing address are the same. However, for subsequent orders the delivery address can be easily changed at checkout.

Customer service
If you have any questions regarding your order please do not hesitate to call our customer services on 0871 855 5051.* Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher. Calls may be recorded for training purposes.

Size and descriptions
All size indications in this catalogues are approximate. "Overall height represents the height of the arrangements as presented in the photographs.

"Green" packaging
We’re all very aware these days of the ever-growing load of paper, cardboard and plastic that clog rubbish bins and end up in landfill sites. At Bloom we’re trying to do our bit to reduce this wasteful man-made mountain, and wherever possible we re-use factory boxes to send our flowers to you. They aren’t particularly pretty, but the contents are as beautiful as you’d expect. However we also have to cope with some delivery drivers treating our packages quite roughly. Therefore we have to balance ecologically friendly packaging with the need to make sure your items arrive safely.

So the packaging may not always look great … but your flowers will!

Terms and conditions

Price policy
Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website, at the time that we receive your application, save in the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14 day approval, in new condition.

We reserve the right to adjust the VAT element if this changes from 17.5%.

Price Policy on clearance/sale prices
In some instances items may have been sold at their original prices on the website or in the catalogue of one of our Scotts & Co. sister companies and items may not necessarily have ever sold previously on this company’s website. Details of all the Scotts & Co. brands are available on request.

We always strive to bring the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.

Where we detail price reductions on our web-site the following pricing policy shall apply: The 'WAS' price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the 'WAS' price during the last 12 months but, unless otherwise indicated, the 'NOW' price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases the 'WAS' price will have applied for a continuous period of 28 days or more.

Clearance and Promotions
Clearance products and promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Scotts & Co at any time. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.

Payment Policy
If you are paying by credit card, please note that your card will only be debited as your individual items are despatched.

Returns Policy 
The company does not pay return postage. Returned parcels remain the customer’s responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued over £30. Any items received damaged must be notified by telephone within 5 days of receipt. If you have any enquiries please telephone 0871 855 5051

Customer Satisfaction Guaranteed
We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging together with proof of purchase. Pierced earrings, software, personalised and perishable items, as well as hygiene-sensitive items including pillows, mattress-toppers and duvets may not be returned unless faulty. This does not affect your statutory rights.

Cancellation
Under the Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund, apart from items personalised for you. Personalised products are bespoke and made to your specification, should you wish to cancel a personalised order whilst we will endeavour to do so, an item may already be in the process of personalisation and cancellations may not be possible. It an item has already reached our dispatch channels and it is too late to cancel, we ask that you return the item (s) to us.

Order Acceptance
We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • Authorisation of your payment failed
  • We made a pricing or product description error

Payments and taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta and (Maestro) Switch. All transactions are shown in £ sterling. 

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Personalised Champagne 
Please call our customer enquiries on 0871 855 5051* if you have a query about returning champagne. Please note that we cannot accept returns without prior notification. All champagnes are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd. We cannot print any personalisation deemed offensive. Under the licensing act of 1964 and 1976, it is an offence for any person under the age of 18 to buy, or attempt to buy, alcoholic liquor. Date of birth must be provided at the time of ordering as proof of age. We reserve the right to refuse to supply any individual or company. All products shown are subject to availability. Vintages, labels and closures may vary. Please note all bottles are 75cl unless stated otherwise. Visit www.drinkaware.co.uk for further information.

 Fraudulent activity
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.

Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer and limitations of liability
Bloom does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and, save as provided above, neither Bloom, nor any associated company, shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bloom or any of its members, agents, directors or employees or otherwise) for any indirect special or consequential loss or damage, (including but not limited to loss of profit or loss of saving) costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Bloom and any other associated company of Bloom, as if references to Bloom included references to each such associated company.

While Bloom uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bloom will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Bloom takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bloom will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bloom does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bloom.

The entire liability of Bloom under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Bloom will not be liable to you or be deemed to be in breach of the contract by the reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Bloom may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions, except with the specific permission in writing of Bloom.

No party who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered of Bloom or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modifiction, distribution, reproduction or incorporation into any other work of part, or all, of the material available on this website in any form is prohibited, save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website for the sole purpose of using this website or placing an order with Bloom.

Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Our details
Bloom
1 Crompton Road
Groundwell
SN25 5AW

Company Registration Number: 02548299
Vat Registration Number: 682 0413 53

Data Protection
We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. If you would prefer not to be included in such mailings, please write to the address below.

Bloom
1 Crompton Road
Groundwell
Wiltshire
SN25 5AW

Privacy
The information we learn from customers helps us personalise and continually improve your shopping experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records, maintain your account with us and display content such as customer wishlists and reviews.

We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather:

Information You Give To Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

Automatic Information We Gather: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our website. A number of companies offer utilities designed to help you visit websites anonymously. However, we will not be able to provide you with a personalised experience if we cannot recognise you but we want to make you aware that these tools exist.

E-mail Communications:  If you do not wish to receive marketing e-mails or other marketing type mail from us, please send an email to customerservices@bloom.uk.com or simply use the link at the bottom of every email we send you.

Security Policy
At Scotts & Co, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when booking online.

www.bloom.uk.com uses the most reliable SSL. 128-bit Secure Socket Layer (SSL) encryption for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication.