| Customer Services
Guarantee
If, for any reason, you wish to return or exchange your flowers within 28 days, simply
return them to us for a prompt, no quibble refund. e-mail us: customer-service@bloom.uk.com
Candle safety
If you are purchasing candle products, please click here to read our safety guidelines
Postage and packing
We make every effort to deliver your order as quickly as possible. We
aim to deliver within 5 working days but please allow up to 14 working
days for delivery of items in stock. Delivery is to UK addresses only,
including Highlands and Islands. Depending on the size and destination
of the order, our flowers are delivered either by Royal Mail, Parcel Force
or Courier Company. Rates are:
Mainland UK (single address):
Standard delivery £3.95
48 hour delivery *£7.95
*Also use this shipping method for guaranteed delivery on a special
date.
Highlands and Islands:
BT, HS, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, TR21-25,
ZE.
For orders up to £40.00 – £3.95
For orders over £40.00 – £6.95
48 hour delivery – Not available
Please note, we do not deliver on a Saturday, Sunday or Bank Holidays.
Gift service
We are happy to send our flowers or arrangements as gifts. Whatever the
occasion, we’ll include your message (just tell us when you ‘phone
or fill in the message space on the order form). We’ll gift wrap
your order/s and promise that the despatch note won’t show the price!
You can also let us know if you would like your flowers to be delivered
on a special date by filling in the space on the order form, and we will
aim to deliver on that date at no extra cost. For a guaranteed delivery
on a special date, please select "48 Hour Delivery" shipping
method.
Customer service
If you have any questions regarding your order please do not hesitate
to call our customer services on
01949 845444.
How to return
If you wish to return or exchange an item for any reason within 28 days, simply return
the flowers to us for a no quibble refund remembering to include your
name and address. You may wish to register the return postage as we cannot
be responsible for any item that fails to reach us.
Size and descriptions
All size indications in this catalogues are approximate. "Overall
height represents the height of the arrangements as presented in the photographs.
"Green" packaging
We’re all very aware these days of the ever-growing load of paper,
cardboard and plastic that clog rubbish bins and end up in landfill sites.
At Bloom we’re trying to do our bit to reduce this wasteful man-made
mountain, and wherever possible we re-use factory boxes to send our flowers
to you. They aren’t particularly pretty, but the contents are as
beautiful as you’d expect. However we also have to cope with some
delivery drivers treating our packages quite roughly. Therefore we have
to balance ecologically friendly packaging with the need to make sure
your items arrive safely.
So the packaging may not always look great … but your flowers will!
Terms and conditions
By placing an order with us you will be deemed to have read, understood
and agreed to these Terms and Conditions. If you are unhappy with any
aspect of these, then you should contact one of our customer service advisors
before placing an order with us.
These Terms and Conditions and your use of our web site are governed
by English law and you agree to submit to he non-exclusive jurisdiction
of the English court. This does not affect your non-excludable statutory
rights.
This website and our Terms and Conditions have been designed for use
within the United Kingdom and under UK law. Whilst we are happy to consider
requests for products and enquiries from outside the United Kingdom, we
give no warranty, express or implied, that the use of this website or
the placing of any order through this website from outside the UK complies
with any applicable non-UK laws or regulations. Accordingly, any products
or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Amaranta Ltd T/A Bloom for the sale
of our products will only exist once an order has been accepted, processed
and despatched (at which point the buyer's credit/debit card will be charged
for the value of the goods despatched). This does not affect the customer's
statutory rights.
Price and availability of goods is subject to change without notice.
This means that the price confirmed after placing the order may be different
to that charged at delivery. Every effort is made to ensure that this
will not happen - please refer to our returns policy below. A delivery
charge will be added to your order value where appropriate, please see
delivery times and charges (link to delivery charges).
Your right to cancel
You may normally cancel your order (once accepted by us) for any reason
up to the point of despatch.
Returns Policy
If you are not entirely delighted with the products you have chosen you
may return them to us within 28 days. We will be more than happy to offer
you an exchange or a refund. If you return an item,
it must be in its original packing.
Making Returns
For all returns, except where the item is faulty, you will be required
to arrange and to pay for the return of the products to us. If you prefer,
we will arrange to collect the products from you, but the cost of this
will be charged to you and may be deducted from any refund to you, except
where the item is faulty. To return any products to us, please:
Either:
Inform us that you wish to have the item collected, the reason and whether
you wish to have a refund or exchange. Pack the item in the parcel, making
sure the order number is visible on the package. Await designated collection
date.
Or:
Inform us that the item is to be posted back to us, the reason and whether
you wish to have a refund or exchange. Pack the item in the parcel, making
sure the order number is visible on the package. Post back to:
Bloom
Unit 3
Longhedge Lane
Bottesford
NG13 0BF
When returning items you are strongly recommended proof of posting. We
cannot accept responsibility for parcels lost in transit. We will only
refund or provide an exchange for the costs of postage where the item
returned is faulty.
Payments and taxes
We accept online payment in a secure environment by credit card. We currently
accept Visa, Mastercard, Delta and (Maestro) Switch. All transactions
are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication
and are quoted in pounds sterling (£) and where appropriate are
inclusive of UK sales tax (VAT) at the current rate.
Fraudulent activity
If your credit/debit card is used fraudulently as a direct result of being
used to buy from our site, then we will assume liability for the first
£50 of your loss. Your credit card company is obligated to take
responsibility for the rest. We will do our best to work with your credit
card company to minimise the hassle for you.
Conformity of goods
We take every care to ensure that the description and specification of
our products are correct at the time of going to press. However, while
the colour reproduction of the products is a close representation, we
cannot accept any responsibility for any variation in colour caused by
the browser software or computer system used by you.
Disclaimer and limitations of liability
Amaranta Ltd T/A Bloom does not seek to exclude or limit liability for
death or personal injury arising from its negligence or that of its members,
agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and, save as provided above, neither
Amaranta Ltd T/A Bloom, nor any associated company, shall be liable to
you by reason of any representation, or any implied warranty, condition
or other term, or any duty at common law, or under the express terms of
the contract, or in negligence (whether on the part of Amaranta Ltd T/A
Bloom or any of its members, agents, directors or employees or otherwise)
for any indirect special or consequential loss or damage, (including but
not limited to loss of profit or loss of saving) costs, expenses or other
claims for compensation whatsoever which arise out of or in connection
with the use of this website, the supply of the products or their use
or resale by you.
The limitations of liability in these conditions shall apply equally
for the benefit of Amaranta Ltd T/A Bloom and any other associated company
of Amaranta Ltd T/A Bloom, as if references to Amaranta Ltd T/A Bloom
included references to each such associated company.
While Amaranta Ltd T/A Bloom uses reasonable endeavours to ensure that
the information on this website is accurate and up to date, it does not
give any warranty as to its accuracy or completeness and Amaranta Ltd
T/A Bloom will not be responsible for any errors or omissions or for the
results arising from the use of such information.
While Amaranta Ltd T/A Bloom takes all reasonable steps to ensure a fast
and reliable service, it does not guarantee that your use of this website
will be interruption or error free and will not be responsible for any
disruption, loss of or corruption of any material in transit, or loss
of or corruption of material or data when downloaded onto any computer
system.
Further, Amaranta Ltd T/A Bloom will not be responsible nor liable for
your use of any other websites which you may access via links within this
website. Amaranta Ltd T/A Bloom does not control these websites and is
not responsible for their content. Any such links are provided merely
as a service to users of this website and their inclusion in this website
does not constitute an endorsement by or affiliation with Amaranta Ltd
T/A Bloom.
The entire liability of Amaranta Ltd T/A Bloom under or in connection
with any contract for any products to which these conditions apply shall
not exceed the price of the products, except as expressly provided in
these conditions.
Amaranta Ltd T/A Bloom will not be liable to you or be deemed to be in
breach of the contract by the reason of any delay in performing, or any
failure to perform, any of its obligations in relation to the products
ordered by you if the delay or failure was due to any cause beyond its
reasonable control.
Amaranta Ltd T/A Bloom may assign or transfer any of its rights or sub
contract any of its obligations under these terms and conditions to any
third party. You may not assign or transfer any of your rights or sub
contract any of your obligations under these terms and conditions, except
with the specific permission in writing of Amaranta Ltd T/A Bloom.
No party who is not a party to these terms and conditions shall have
any right to enforce any term under the Contracts (Rights of Third Parties)
Act 1999. Nothing in these conditions is intended nor shall affect any
of your statutory rights that may not be legally excluded.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs,
text written and other materials) are the copyright trademarks or registered
of Amaranta Ltd T/A Bloom or its content and technology providers or their
respective owners. ALL RIGHTS RESERVED. The copying, modifiction, distribution,
reproduction or incorporation into any other work of part, or all, of
the material available on this website in any form is prohibited, save
that you may:
Copy, print or download extracts of the material on this website for
the sole purpose of using this website for the sole purpose of using this
website or placing an order with Amaranta Ltd T/A Bloom.
Copy, print or download the material on this site for the purpose of
sending to individual third parties for their personal information provided
that you acknowledge us as the source of the material and that you inform
the third party that these conditions apply to them and that they must
comply with them.
Our details
Amaranta Ltd T/A Bloom
Unit 3
Longhedge Lane
Bottesford
NG13 0BF
Company Registration Number: 5088966
Vat Registration Number: 762 6502 30
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