Contact Us

We know how important it is for you to be able to contact us, so we’ve tried to make it as easy as possible. We’ve given you several options, so you can choose when and how you wish to get in touch.

Contacting us by email
Please review the query types below and use the link which is most appropriate to your enquiry.
It is usual for our help desk to respond to your email queries within 24 hours. However during our busy season (September – February) we do ask for up to 5 days to respond.

Order Tracking
orders@bloom.uk.com
Please be aware that we ask for up to 14-28 days for delivery and items may arrive separately. If you still have not received your full order after this time, please supply the item code and description.

Payments and Refunds
payments@bloom.uk.com

If you have paid by Credit/Debit card we only charge you once an item has been despatched. Charges will appear separately on your statement. If you have returned a parcel for a refund, please allow up to 14 days for this to be processed.

Returning Goods
returns@bloom.uk.com
You may return an item within 14 days of receipt for a full refund. Returned parcels remain the customer’s responsibility until received by us. Please allow 14 days for a refund. Please ensure you include details of the item code and reason for the return.

Returning personalised Champagne
Please call our customer enquiries on 0871 855 5051* if you have a query about returning champagne. Pleasenote that we cannot accept returns without prior notification. All champagnes are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd. We cannot print any personalisation deemed offensive. Under the licensing act of 1964 and 1976, it is an offence for any person under the age of 18 to buy, or attempt to buy, alcoholic liquor. Date of birth must be provided at the time of ordering as proof of age. We reserve the right to refuse to supply any individual or company. All products shown are subject to availability. Vintages, labels and closures may vary. Please note all bottles are 75cl unless stated otherwise. Visit www.drinkaware.co.uk for further information.

Cancelling an Order
cancellations@bloom.uk.com
Under the Consumer Protection (Distance Selling) regulations 2000, you have a statutory right to cancel your order within 7 days of receipt of your goods and receive a full refund, apart from items personalised for you. If an item has already reached our despatch channels and it is too late to cancel, we ask that you return the item(s) to us.

Change of Address
address@bloom.uk.com
If you have moved home or we have incorrect details for you please complete including previous details and your new address.

Product Information
information@bloom.uk.com
If you are seeking further information on a product outside of the details included in the product description in our catalogue/on our website. Please include item code and description and details of your query.

Remove from Mailing
mailings@bloom.uk.com
Due to the long lead times involved with the print and production process, it may be possible that you will receive further catalogues from us for a period of time before being removed from the mailing list.

Contact us by Telephone
Enquiry Line – 0871 855 5051*
If you have any questions about your order, please call this number between the hours of 9.00am and 5.30pm Monday to Friday.
( Note from 1st October until 23rd December Lines will be open 9.00am to 9.30pm Monday to Thursday)
* 'Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher. Calls may be recorded for training purposes.’
Order Line – 0844 482 2332  (24/7)
We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date and card security number handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website

Contact us by Post
You may wish to send your enquiry or order to us via the post. In either case, the address is as shown below. If you are placing an order, simply print out your completed order form and enclose your credit card details, postal order or cheque made payable to Bloom:

Bloom
Cotswold House,
1 Crompton Road,
Groundwell,
Wiltshire
SN25 5AW